Returns & Refunds

At Silveras (www.silveras.in), we strive to ensure customer satisfaction with every purchase. This Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted.

Returns Eligibility

Products are eligible for return only if they are unused, unopened, and in their original packaging. Due to the nature of perfumes, used or opened products cannot be returned for hygiene and safety reasons.

Return Request

You must request a return within 3–5 days of receiving your order. To initiate a return, please contact us at support@silveras.in with your order details and reason for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery with proper proof such as images or videos. We will arrange a replacement or refund after verification.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Non-Returnable Items

Opened, used, or tampered products are not eligible for return or refund. Items purchased during sale or promotional offers may also be non-returnable unless damaged or defective.

Shipping Charges

Shipping charges are non-refundable unless the return is due to an error from our side, such as a wrong or defective product.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not allowed.

Contact Us

If you have any questions regarding returns or refunds, please contact us at contact@silveras.in or support@silveras.in.

By purchasing from www.silveras.in, you agree to this Returns & Refunds Policy.